How Can I Track User Engagement for Submitted Reviews?

The Submitted By Report allows you to see how many Reviews each user has submitted for a selected Review and date range. This means you can easily keep track of user activity and engagement.

How To Access the Submitted By Report:

Login to your workspace on the web.
Once logged in, navigate to the Analytics section in the top navigation bar.
If not already open, expand the side menu and select the Submitted By report under the Review section.

Understanding the Submitted By Report

Review Metrics Overview: The first section of the page provides an overview of key review metrics, including average reviews per person.

Review Submitted By Table: Below the metrics overview, you'll find a table that lists how many Reviews each user has submitted for a selected Review Type and date range. For each Reviewer listed you’ll be able to see information such as their role, Location and the count of the total number of Reviews they have submitted for the selected date range.

Filtering Options

To refine your results, you can use the filtering options available above the table.

Review Type:

Reviews can focus on either a person or a location. Choose to view who has submitted Reviews for all location review types or people reviews types, or opt for a specific location or person review.

Subject:

When viewing location-based reviews, your filtering options depend on your permissions:

Single Location: If you only have permission to view one location, you’ll see reviews for that location only.
Regional: If you have permission to view locations within your region, you can filter reviews by any location in that region.
All locations: If your permissions include all locations, you can filter reviews across all regions.

For person-based reviews, the same principles apply:

Single Location: If you only have permission to view one location, you'll be able to see person reviews for users within your location only.
Regional: If you can view individuals within your region, you can filter reviews by location or by specific individuals (by name).
All locations: If you have permission to view all locations, you can access person reviews for all users across all regions and locations.

Date Range:

By default it will be set to the last 28 days. You can select an alternative predefined range or enter a custom date range.

Submitted By:

You can search to see how many reviews a specific person has submitted. Start typing their name in the box or search for their name in the dropdown list.

Exporting Data

If you need to share or analyse the review data outside of the platform, you can export the data as CSV.

Apply any filters as needed.
Locate the download icon positioned in the top right corner of the page, next to the share options.
Click the download icon and the CSV will begin to download.