How does learning work in Engage ?
Learning in Engage is all focused around the idea of microlearning, so your staff can learn in short bursts quickly and easily. You can add tasks or questions to articles and you can group articles into courses. For example, you may want to create a course for new starters which contains all the articles they need to work through.
Courses are accessed from the 'Learn' section on Engage and you can also see your learn activity on the 'You' section. Admins can create and manage these playlists on the web. Questions and tasks can be added to articles in the Admin.
Courses can contain various sections, for example, a 'New Starters' course could contain different sections such as, 'Week 1' which contains all the articles the user needs to complete during that week.
Whilst viewing an article, you will be able to see any associated tasks at the bottom of the page. You can select a task to mark is as complete when you have completed it.
To view any associated questions select 'Start Questions' at the bottom of the page, then work through the questions before moving onto the next lesson.
Sometimes you may need to test employee knowledge, for example, to support compliance or during onboarding to ensure employees have the knowledge needed to perform their job role. We have recently added test mode to Engage to do just this.
Test mode differs from standard questions as tests have to be completed in the moment, no feedback is given after each question and the user will have to answer a specified number of questions correctly to pass the test.
How do I add tasks to articles?
In the Admin go to 'Articles' in the left side bar and select 'All articles' if you want to add questions or tasks to an existing article or 'Add New' if you want to create a new article with tasks and questions
You will see a section called 'Learn Content'
Under 'Add Learn Content' you can select either tasks, questions or questions for a test from the dropdown
Select 'Tasks'
Task - Type the task into the text box. You can add more tasks by selecting 'Add Task'
You will see the task displayed at the bottom of the article in the course
How do I add questions to articles?
In the Admin go to 'Articles' in the left side bar and select 'All articles' if you want to add questions or tasks to an existing article or 'Add New' if you want to create a new article with tasks and questions
You will see a section called 'Learn Content'.
Under 'Add Learn Content' you can select either tasks, questions or questions for a test from the dropdown
Select 'Questions' (Read about questions for a test here)
Question - Type your question in the box e.g. What is the back office printer for?
Answers - Type your multiple choice answers in the text boxes. You can add more options by selecting 'Add Option'. You'll also need to tick which answers are correct. e.g. 1. Desktop (correct), 2.iPad or 3. Both
Correct Feedback - If you answer correctly this feedback will be displayed e.g. Well done! Enter text into the box
Incorrect Feedback - If you answer incorrectly this feedback will be displayed e.g. Sorry that's incorrect, the correct answer is Desktop
How do I create a course?
Courses are created on the web.
If you are an Admin user you will see the 'Manage' section on the top nav bar on the web.
Go to the 'Course Management' section and select 'Create Course'
Title - Enter a title for your playlist
Description - Enter a description so other users will know what the playlist contains
Image - add an image which will be displayed as a thumbnail for the Course
How do I create sections within a course?
You can have multiple sections within a Course
Select 'Add a Section' to add a new section
Enter a section name
How do I add articles to a course?
You can only add an article once, however different sections can contain the same articles that are in other sections.
Within a section select the ' +' button
This will bring up a pop up containing a search bar
Search for the exact title of an article or keyword and press enter
A list of articles will be displayed
Select the article you would like and click 'Add'
Repeat these steps until you have added all the articles you would like in that section. You can only add published articles to a Course.
How do I save my course as a draft or publish my course?
Whilst editing a Course you'll see three options, 'Save as Draft', 'Revert' or 'Publish'
If you 'Save Draft' your course will display in the Draft courses list which you can access from the Manage tab.
How do I preview a course?
Once you have created your course you'll see a 'Preview' option in the top right. This is only available on the web.
During preview mode you can complete a course to check everything is correct before making it available to all users.
You can preview any course in any status (draft/published/archived).