Why might I want to add a photo to an insight?
When answering an insight you may want to add a photo to show that something has not been completed or to show proof that the insight has been carried out.
For example when carrying out a store visit, an insight might require you to score the cleanliness for the store. You may wish to add pictures to show areas of the store that are dirty and need attention. Alternatively you might want to show proof that the latest POS has been displayed in a store.
Additionally to better support customers navigating through reviews containing photos that may not have been taken at the correct time or location, we now display the timestamp, date, and location of where the image was taken, if the metadata is available.
How do I upload a photo to an insight on the web?
Select the insight to open the detailed insight view.
In the insight notes section you’ll a button 'Add Photo'. Click this button.
This will open up your files app and you can locate the photo.
Once you’ve chosen and uploaded a photo, you’ll be able to see a thumbnail preview of it.
You can add more photos by tapping on the camera icon again.
Tap the red X button on the top right of a thumbnail image to remove it.
How do I upload a photo to an insight in the app?
Tap on an insight to open the detailed insight view.
Below the Insight Notes section you’ll see the option to add a photo.
You'll be presented with two options, either take a photo in the moment which will open up your phone's camera, or upload a photo from your camera roll.
Note: If the admin settings restrict it, you may only be able to take a photo in the moment. Find out more.
If you haven't granted permission, you may encounter a pop-up requesting access for Review to use your location. This enables the collection and display of location data indicating where the photo was taken. You'll still be able to take a photo if you don't allow permission and the location data won't be displayed.
Once you’ve uploaded or taken a photo, you’ll be able to see a thumbnail preview of it.
You can add more photos by tapping on the photo icon again.
Tap the red X button on the top right of a thumbnail image to remove it.
How can I annotate a photo?
Annotations of photos in Review is readily available in the apps. When you upload a photo to an insight, you’ll have the ability to annotate it with drawings and text.
You can use the drawing and text tools to highlight something in the photo that requires attention. For example, during a store visit, you might notice that a shelf talker is displaying the incorrect price for a product or that something is broken on a display stand. Using the annotation tools, you can type the correct price that should be displayed on the shelf talker, and circle the damaged area on the display stand, making it very clear what the issues are.
After you've uploaded a photo to an insight, select on the thumbnail image of the photo you would like to annotate.
You'll see an annotations button in the top right, select it to reveal a range of annotation options which will appear at the bottom of the image. These options differ slightly between iOS and Android.
To draw on the image, choose the pencil icon, pick a colour, and freely draw on the image. The undo arrow allows you to reverse any changes. On Android you can also select to draw a shape.
To crop the image, select the Crop option (iOS only), make adjustments, and confirm by tapping the checkmark icon.
To add text, select the text icon, input your desired text along with the preferred color, tap done, and then freely position the text on the image.
When you have finished annotating the image tap Done.
A duplicate of your image, including the annotations, will be saved alongside the original image.
How do I check the time, date, and location of an image?
If the metadata is available, we display the timestamp, date, and location where the image was taken.You can access image metadata for both in-progress and completed Reviews.
Navigate to the relevant insight and click on the thumbnail of the image.
Beneath the image, you'll see the time and date it was captured, along with an option to display the location on a map.
Clicking 'Show on map' will launch your default map application, revealing the precise location where the photo was taken. Please note that this feature will soon be available on Android devices as well.
If metadata is unavailable for an image, it will indicate 'no date or location.'
How can I download an image from an Insight
When viewing a completed Review on the web, you can easily download images for various purposes, such as sharing them with someone who doesn't have access to the Review. Please note, this feature is only available on the web and is not supported in the mobile apps.
To download an image from an Insight:
Open the Review: Navigate to the completed Review containing the Insight with the image you want to download.
Find the Image: Locate the specific photo within the Insight.
Click on the Photo: Tap on the photo to enlarge it.
Download the Image: Look for the download button in the bottom right corner. Click on this button.
Save the Image: The image will begin downloading to your designated download location (typically the "Downloads" folder).