How do I know if an insight is mandatory?
When completing a review you might come across insights which are mandatory. These will be indicated with a red asterisk. You won’t be able to submit a Review without completing the mandatory insights.
Some insights might not be mandatory but if you select a particular answer you may be asked to provide a photo or a note.
For example, if you are carrying out a store visit one of the insights might be, ‘Have the fire alarms been tested?’. If you select ‘No’ you might be asked to add a note to explain why they haven’t been tested.