The User Engagement area, accessible through the Manage page on the web, provides valuable insights into how your employees are interacting with Ocasta Engage. This area allows you to view detailed statistics on:
Acknowledgements Read
Courses in Progress and Completed
Kudos Sent and Received
Articles Read
News Read and Unread
Unread Alerts
Please be aware that we are now exposing information that was previously only visible to head office teams with admin access. This includes data on who has read news items and articles. If there are any concerns about the sensitivity of this information, please contact us at support@ocasta.com.
How to Access the Engagement Reporting Area?
To access the Engagement reporting area, your user account must have the appropriate permissions. By default, the following built-in roles have the following access:
Administrator: Can view all users in all locations.
Account Owner: Can view all users in all locations.
Location Supervisor: Can only view users within the same location.
Standard: Cannot access the engagement reporting area.
For custom roles not listed above, or if you need to adjust permissions for built in roles, please contact support at support@ocasta.com. Our team will assist you in configuring the necessary permissions.
Steps to View Engagement Reporting
Log In on the web. Ensure your user account has the Engagement reporting permission as described above.
Navigate to the Manage Page. Find and select the Engagement Reporting section.
Start typing and select the user of interest.
You will be directed to an Overview page for the selected user where you can begin exploring the engagement statistics, or use the sub-headings to dive into the areas of interest.
User Engagement reporting explained
On the User Overview page, you will see detailed insights into the following areas:
Acknowledgements
To Acknowledge: The total number of outstanding acknowledgements.
Read: The total number of acknowledgements read.
Select either option to drill down into the specific articles the user has or has not acknowledged.
Learning
In Progress: The number of courses the user has in progress.
Completed: The number of courses the user has completed.
Select either option to see exactly which courses are in progress or have been completed by the user.
Kudos
Sent: The total number of Kudos sent by the user.
Received: The total number of Kudos the user has received.
Select either option to drill down into the details of which Kudos the user has sent and received, and from who.
By navigating these sections, you can gain comprehensive insights into the user's engagement with Ocasta Engage.
Content (30 Days)
Articles: The total number of articles read by the selected user in the last 30 days.
News: The total number of news items read by the selected user in the last 30 days.
Unread News: The total number of news items that the selected user has not read in the last 30 days.
Unread Alerts: The total number of alerts that the selected user has not read in the last 30 days.
Select any of the above options from the user engagement dashboard to drill down into the details of which news items and articles the user has read and which news items and alerts the user has not yet read.
How Can I See How Many Articles and News I Have Read?
For users who don't have access to the user engagement area you’ll now be able to see your own ‘My Reading’ section on the You page, which shows you a count of the articles and news you have read over the past 31 days.
You can easily see your reading history by selecting either Articles or News, and view a comprehensive list of content you've read in the last 31 days. Additionally, you'll be able to see the first and last read dates for each item, giving you a clearer picture of your reading activity.
